The Unique Challenges of IT Support for Apple Computers

The Unique Challenges of IT Support for Apple Computers

The enormous popularity of Apple devices is now more evident than ever at the workplace. This is especially likely to be the case in organizations that have a bring-your-own-device (BYOD) policy, which results in lots of people using different devices and operating systems.

Spectre and Meltdown: How to protect your business and the costs of an office-wide fix

Spectre and Meltdown: How to protect your business and the costs of an office-wide fix

It’s been almost a month since Spectre and Meltdown -- two of the biggest IT security vulnerabilities in history -- were announced. Hundreds of newspapers, TV anchors and blogs have tried to explain what they are and how they work, but the average Rochester or Buffalo business owner has little interest in the specifics, and we have no intention of adding more confusion to the mix.

5 Free eBooks for Martin County and Palm Beach County Business Owners Who Want Better IT Support

5 Free eBooks for Martin County and Palm Beach County Business Owners Who Want Better IT Support

Small- and medium-sized-business owners rarely have time to spare on the latest NYT bestseller. They’re usually tied up with more pressing issues, many of which are centered around technology downtime and information security.

Well, we’ve got the perfect solution for business owners from Palm Beach all the way up to Palm City.

Teams with clear objectives make the impossible happen

Teams with clear objectives make the impossible happen

A couple of us at Capstone IT recently had the once-in-a-lifetime opportunity to meet an American hero: Buzz Aldrin. Just over 50 years ago, he and Neil Armstrong were among the first to walk on the moon.

And although Rochester is a long way from The Sea of Tranquility, hearing Mr. Aldrin share his incredible story reminded me just how much I depend on my team to keep our business running.

Malware and phishing: everything you need to know about DNS-layer security

Malware and phishing: everything you need to know about DNS-layer security

You’ve been lied to. The most popular social media platform in the world is not actually “located” at www.facebook.com. Your daily dose of family photos and political rants actually come from 31.13.71.36. That’s because whenever you enter a web address into your browser here in Rochester, NY, your computer is reaching out to servers across the globe to translate that text into internet protocol (IP) addresses through something called the Domain Name System (DNS) protocol.

Create an irresistible customer experience that brings them back for more

Create an irresistible customer experience that brings them back for more

When was the last time you reviewed every “touchpoint,” or customer point of contact, in your sales and service model? Are there explicit goals for your touchpoints -- such as customer education, satisfaction, and support -- or are they a patchwork of ad hoc procedures? Don’t worry, if the answer to either question was silent hand-wringing, it’s not too late to have a conversation with your marketing and customer relations team to ensure your customer experience has that “WOW” factor.

How much should you be spending on IT?

How much should you be spending on IT?

A closer look at the different cost drivers and what is reasonable for a small business
How much does it cost? We’ve all uttered these words thousands of times when considering a purchase. And whether it’s a new car, a plumbing repair or entertainment system, price often plays an important role when determining to purchase a product.

Benefits of Ongoing IT Support

Benefits of Ongoing IT Support

IT support is something that we wouldn’t need in an ideal world. Our computers would work seamlessly as soon as we turn them on, and they’d boost our business productivity and performance on a daily basis. The truth is though, that computers and IT systems are complex, and increasingly so, as small and medium businesses require them to do more and more.