End User Support Specialist/Help Desk Technician

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End User Support Specialist/Help Desk Technician

Responsibilities and Duties

  • [icon type=”chevron-circle-right” class=”accent fa-li”]Works with customers to troubleshoot technical computer issues and fully documents actions and results.
  • [icon type=”chevron-circle-right” class=”accent fa-li”]Configures new PC equipment for customers.
  • [icon type=”chevron-circle-right” class=”accent fa-li”]Updates technical documentation detailing the customer’s computer environment and configurations.
  • [icon type=”chevron-circle-right” class=”accent fa-li”]Performs routine maintenance tasks on PCs and servers.
  • [icon type=”chevron-circle-right” class=”accent fa-li”]Participates in team meetings by reporting status of action items and helping to identify and resolve service delivery and customer issues.
  • [icon type=”chevron-circle-right” class=”accent fa-li”]Travels to customer locations to resolve problems and to deliver and install equipment.

Knowledge, Skills & Abilities

  • [icon type=”chevron-circle-right” class=”accent fa-li”]Strong and persuasive written and verbal communication skills.
  • [icon type=”chevron-circle-right” class=”accent fa-li”]Ability to establish and maintain working relationships with clients and coworkers.
  • [icon type=”chevron-circle-right” class=”accent fa-li”]Ability to handle stressful situations in a congenial manner.
  • [icon type=”chevron-circle-right” class=”accent fa-li”]Ability to troubleshoot and understand Windows client OS Windows Vista 7,8,10, Windows Active Directory, Mac OS X, and Office 365.
  • [icon type=”chevron-circle-right” class=”accent fa-li”]Strong organizational skills.
  • [icon type=”chevron-circle-right” class=”accent fa-li”]Ability to manage multiple projects/tasks simultaneously.
  • [icon type=”chevron-circle-right” class=”accent fa-li”]Ability to work independently or as a team.
  • [icon type=”chevron-circle-right” class=”accent fa-li”]Ability to plan and prioritize to achieve a defined objective.

Education & Experience

  • [icon type=”chevron-circle-right” class=”accent fa-li”]Bachelor’s degree from an accredited university or college in an IT-related field.
  • [icon type=”chevron-circle-right” class=”accent fa-li”]Minimum of one (1) years’ work experience in a IT related field, or an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above.
  • [icon type=”chevron-circle-right” class=”accent fa-li”]Level 2 Help Desk must have 3+ years of IT experience and industry certification(s) such as A+, Microsoft, or Cisco.

Capstone IT does not sponsor applicants for work visas. All applicants must be lawfully authorized to work in the U.S.

If this is you then please submit the form below. We look forward to hearing from you!

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