3 Unforgettable stories of people who needed IT support in a bad way

Everyone needs IT support — it’s just that some need it more than others. Rochester is no different even though it boasts the number one school in the country for Computer Science and Applications degrees. But after 17 years in the business, we’ve never seen more entertaining stories than the ones posted to /r/talesfromtechsupport.

Technology trends to watch out for in 2020

It’s the dawn of a new decade, and businesses are preparing for whatever new technological curveballs are headed their way.

Time has granted us with an ever-connected, ever-efficient, and ever-innovative society through the digital landscape. Evolving consumer demands, leaps in artificial intelligence (AI), and looming threats of cybercrime will surely see new tech trends and developments in the coming year.

What’s happening with Java?

Last year, Oracle announced changes to how Java is licensed for use in businesses. That announcement caused confusion and questions such as “can my company keep using our Java based software”, “do I have to pay for something now”, and sometimes “what is Java, anyway”? We’d like to clear up the confusion.

Changing Recommendations For Password Security

A few days ago, Microsoft announced that it’s considering dropping password expirations from its security baseline in Windows 10. NIST’s Authentication and Lifecycle Management guidelines recommend against password expiration:

“Verifiers SHOULD NOT require memorized secrets to be changed arbitrarily (e.g., periodically).”

For years, security recommendations included regular password changes, at least every quarter.

Prepare for Microsoft Teams Upgrades

In 2017, Microsoft announced that Teams is replacing Skype for Business.

Teams is Microsoft’s new collaboration tool. While mostly associated with instant messaging, Teams also provides shared workspaces for groups of employees, meetings, and external connections.

How to Use Real Time Dashboards To Improve Your Decision Making

Capstone is in the process of rolling out a brand new benefit to our clients...a real time dashboard of IT activities that are key to running your business. The intent is to roll this out to all of our fixed fee clients at no additional cost!

The reason to have dashboards is so you can make decisions that are vital to your business using actual real time data that is readily available.

We just released a FREE eBook: Office 365 apps you may not have heard about!Download here