Technology trends to watch out for in 2020

Technology trends to watch out for in 2020

It’s the dawn of a new decade, and businesses are preparing for whatever new technological curveballs are headed their way.

Time has granted us with an ever-connected, ever-efficient, and ever-innovative society through the digital landscape. Evolving consumer demands, leaps in artificial intelligence (AI), and looming threats of cybercrime will surely see new tech trends and developments in the coming year.

With New York considered as a “tech hub” state, don’t let your business lag behind. Below, we discuss the top five upcoming technology trends that could impact your organization in 2020.


The advent of automation is nothing new, with most industries expecting machines and artificial intelligence (AI) to take over “traditional” jobs in the coming years. Statistics predict New York to experience an impacted 2.5 million jobs in the years to 2037, with office and administrative support, sales, and food preparation and serving taking the lead.

This trends shows no signs of slowing down. In fact, the growth of hyperautomation will see further advancement in such processes.

Hyperautomation refers to the increasing expansion and sophistication of automation, applying advanced technologies to discover, analyze, design, and measure new ways of automating once human-powered routines. Decisions will be further driven by AI and machine learning, and often result in creating a digital twin of the organization (DTO), allowing you to further gain data on what works and issues that need addressing in your current business model.


In an age of progressive technology, multiexperience has become a personal and organizational norm.

The trend has so far implemented the common use of multitouchpoint and multisensory interfaces, which include wearable apps and voice assistants. Future businesses, however, are predicted to enjoy the benefits of increasingly immersive experiences such as virtual reality, augmented reality, and multichannel human-machine interfaces.

The proper use of such tools can boost an organization’s internal operations, especially when it comes to design work and marketing.

Autonomous things

As mentioned, industries anticipate the AI takeover of the modern workplace — which not only leads to automating routine procedures, but granting autonomy to machines, vehicles, and appliances.
Currently, such machines are exclusively controlled in restrained environments, but there’s no doubt this technology will be used by various businesses. Manufacturing firms, for instance, are using automated sensors to detect faulty machinery and make adjustments accordingly.

Empowered edge

Edge computing is a process that aims to localize and decrease network traffic by ensuring that data delivery, collection, and processing is placed closer to its user endpoints. This, in turn, speeds up the efficiency of data transfer and access.

The “edge” refers to endpoint devices that are commonly used by the population, which includes all technology on the Internet of Things, or IoT (i.e., smartphones, smart fire alarms, smart refrigerators, etc.).

Edge devices are predicted to experience further advancement in the coming years, with the introduction of 5G technology and specialized AI chips. Imagine a smart thermostat that adjusts the temperature of the room based on previous interactions and surveillance cameras that can automatically detect unauthorized users based on facial recognition.

Gartner predicts 20 times as many smart devices on the edge of the network as in traditional IT roles by 2023.

AI security

Although New York City has been lauded for its efficiency in responding to data breaches, the state continues to be among the top five regions at risk for cybercrime.

With new, evolved technological trends come new, potential entry points of cyberattacks. The upcoming developments of AI-driven security can help anticipate such breaches and discover new areas of vulnerability. Machine learning will play a vital role in the process, learning patterns of activity and automating aspects of cybersecurity.

For example, AI threat monitoring tools can learn how your network normally behaves and be trained to detect unusual activity. This allows you to not only steer clear of known cyberattacks, but also defend against threats that have yet to be discovered and patched by cybersecurity experts.

Get your business up to speed for the new year

In an age of rapid technological advancement, it’s crucial to keep your business updated. Capstone IT offers a range of IT consulting, support, and security services, ensuring your company has the latest systems and infrastructure to achieve your business goals at optimum efficiency. Prepare your workforce for 2020, and get in touch with our experts today.

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