Capstone is in the process of rolling out a brand new benefit to our clients...a real time dashboard of IT activities that are key to running your business. The intent is to roll this out to all of our fixed fee clients at no additional cost!
The reason to have dashboards is so you can make decisions that are vital to your business using actual real time data that is readily available. No need to run elaborate and time consuming reports.
Now our clients will have the ability to see key indicators such as what are the IT issue categories effecting employee productivity. This way root causes can be discussed and mitigated. For example if 50 employees from company ABC called us for help with printing this month, then lets look at why this is happening. Do we need to replace the printer or did something change in the way work is being performed effecting the printing process. Clients can also hold us accountable for items such as how long it took us on average to respond to issues, # of open tickets, and satisfaction scores.