If technology were easy to manage, we’d be out of business. The harsh reality is that even desktop computers — which have been available at the consumer level for almost 30 years — tend to be unreliable unless they receive regular care and attention. And if your business can’t effectively support something as simple as a PC, you could suffer legal fines, unhappy employees, and a damaged reputation.
Some of your computer problems will need help from a managed IT services provider (MSP), but many of them can be fixed with zero technology expertise.
Here are tips for identifying and fixing common computer problems — any one of these tricks could save you thousands of dollars!
#1. A computer that won’t start
The most popular and successful IT “magic trick” is turning a device off and back on again. Silly as it sounds, that does solve a lot of issues. But what if your computer simply won’t start? There are hundreds of possible reasons why, but chances are good there’s a hardware failure or loose connection involved.
Start by checking that everything is plugged in and the surge protector is turned on. If that doesn’t work, try to find burn marks or funky smells that might indicate a short circuit. A damaged power supply unit is one of the most common reasons for a computer failing to turn on at all.
#2. Programs that keep crashing
While computers don’t tend to crash nearly as much as they used to, unresponsive programs are still a frequent annoyance for office workers. Crashing programs might be caused by an installation error, an incompatibility issue, or overworked hardware.
The first thing you should check is how many apps are running, since the problem might not be with an individual program as much as a computer that isn’t fast enough to do 10 things at the same time. If you’re sure a problem is related to a specific program, try uninstalling and reinstalling it. This is a particularly good idea if there’s an updated version available.
In more serious cases, you may need to restore your computer to a point in time when it had fewer apps installed. If none of these solutions work, there may be a hardware error, such as faulty memory.
#3. You can’t connect to the internet
It’s impossible to work efficiently without an internet connection, so every time an employee can’t get online, you’re losing money. Thankfully, this problem is easy to diagnose. Here’s a three-step process:
- Ask someone else in the office if their internet connection is working. If it isn’t, call your IT team and possibly your internet service provider.
- For connection problems specific to a single computer, confirm that any necessary cables are plugged in correctly.
- If that isn’t the source of the issue, right-click the network icon on the right-hand side of your taskbar and select Troubleshoot problems.
If none of those items fix the problem, you need the help of IT experts. You should also call tech support if your internet is sluggish. A URL filtering solution could drastically increase the speed of your network connections.
#4. Suspicious pop-ups keep appearing
Despite everyone’s familiarity with generic Windows error messages, they’re really not that helpful. Ironically, unfamiliar pop-ups are much more helpful. Because if they don’t look like a Windows error message, it’s probably some form of malware trying to trick you.
Most malware infections don’t want to be detected, so you’ll need to be vigilant about unusual or suspicious behavior. Since running a computer-wide scan using your antimalware software doesn’t interrupt your day, make it a habit to do so whenever you see an error message or pop-up you don’t recognize.
Capstone IT provides Rochester and Buffalo businesses with the technical backing they need to resolve computer problems of any complexity. Our managed services and expertise help you increase efficiency and maximize productivity, instead of worrying about IT issues. Call us today to find out how.