If Alexander Graham Bell were alive today, he would probably endorse Voice over Internet Protocol (VoIP). That’s not surprising since VoIP has greatly transformed the telecommunications industry in many ways, much like Bell’s telephone did.
VoIP or IP telephony uses the internet to transmit calls, email, photos, faxes, and other data. The first VoIP calls were made by ARPANET in 1974, but it wasn’t until 2003, following the widespread use of the internet, that the technology finally took off. Owing to its increasing popularity, global VoIP services are expected to reach $136.76 billion by 2020, according to Transparency Market Research.
If you’re not using VoIP yet (or it’s been a long time since you made an upgrade), it’s about time you did since your small business will gain a lot from it. While VoIP has many advantages over traditional phone systems, the best reason for using it is that it helps companies save money. How is this possible? Take a closer look at these benefits:
1. Answer more calls with VoIP
Are your clients angry because they can’t reach your company? If they have complaints, does it take them forever to dial your office number and talk to the right person? VoIP eliminates these problems because of its call routing and call forwarding features. Calls can be forwarded to the people in charge across multiple devices like smartphones, laptops, and desktops.
As such, your company will never miss importants call again. Employees can be reached 24/7 no matter where they are to help customers, get feedback, and solve problems immediately. This greatly improves customer service, makes clients happy, and boosts sales.
2. Reduce the cost of long-distance calls with VoIP
Are international calls eating up your budget? Do you regularly talk to suppliers, business contacts, or potential customers abroad? If so, hang up your landline and switch to VoIP! This can reduce the cost of international calls by up to 90%!
With a traditional phone, you’re tied to a monthly fee and usually have to pay extra for the number of calls you make, especially with overseas calls. Since VoIP makes use of the internet, it dramatically reduces your phone bill, enabling you to chat with customers or clients without spending a fortune.
Consider these examples: When Dell switched to VoIP, it saved $39.5 million, while PC World found that a company with 30 phones can save $1,200 monthly by using VoIP. This enables small companies with limited resources to compete with the big boys.
3. Protect your budget with VoIP
In the past, traditional phone systems were considered one of the most overlooked business expenses because what other options did companies have? It's not like a business could go without a phone. Fortunately, all that has changed with VoIP. How come?
First, to put up the old phone system, you need a sizeable, upfront investment. If you require more features for your phone, you have to cough up more money. Not so with VoIP, which works with a desktop, smartphone, and other existing devices in your office.
Upgrade without paying more with VoIP
With VoIP, there are no set up or activation fees. On top of that, you can upgrade your plan and enjoy numerous features like unlimited calling and faxing, unlimited voicemail, call forwarding, call waiting, caller ID, and more without paying an arm and a leg.
Second, you don’t need a dedicated and expensive team of grumpy phone technicians to go to your office at ungodly hours for repairs, updates, or upgrades. Your VoIP service provider will take care of that, and assigned technicians usually don’t have to be physically present to fix most service interruptions. All these show you’re in good hands with VoIP!
These are just a few ways to save money with VoIP. If you’d like to learn more, get in touch with the accommodating staff of Capstone IT or visit https://www.capstoneitinc.com/services/voip. We are the leading experts in VoIP solutions, IT support, and managed IT services in the Rochester–Buffalo area. Our highly responsive computer specialists are here for you! Contact us today for the service you deserve!