Why We're Different

Without a doubt, we are the only IT support, Computer Support, or Computer Systems firm in Rochester, Buffalo, Syracuse, Ithaca, Batavia, Brockport, Newark, Corning, Naples, Canandaigua, Geneseo, Geneva, Auburn, and now South Florida bold enough to promise you these seven things:

  1. You Can Expect a Response From Us Within One Hour – Guaranteed. Our experienced qualified technicians who can fix your computer problem will answer your call immediately or will respond in less than sixty minutes – guaranteed. If we don’t respond in that one-hour time period, the work is free.
  2. Repairs in a Flash. Your computer network and your time are too important to wait around for computer repair. That’s why we offer proactive remote IT support and network services. Through this network support and IT service, your computer data network can be accessed remotely and securely. If not, a technician will be sent out the same day.
  3. No Technical Gobbledygook. You’ll get the clear answers to your computer and IT support questions that you deserve. You won’t be made to feel stupid by any technical talk by our IT support specialists.
  4. Our Guarantee -100% Unconditional Satisfaction. Expect total satisfaction with our products, IT Consulting and technology support services. We’ll go out of our way with our IT management services to make sure you are a satisfied customer.
  5. We Won’t Surprise You With Bad News. You can plan on no damage being done to your network and data. You will be alerted to any potential risks involved in completion of computer maintenance services upon our evaluation of your computer or network. We will explain to you any potential risks involved and get your okay before we begin the work. You may choose to backup and secure your data first beforehand.
  6. We Guarantee All Projects To Be Completed On Time within Budget. We won’t surprise you with added or hidden charges as we perform IT consulting and network services. Believe it or not, there are some incompetent and unethical technicians out there, but not us. We do the right thing and make no excuses. Your IT support project will be completed within time constraints, resources, scope, and budget.
  7. Expect Accuracy With Our Billing. Each detailed bill from us will be completely accurate – guaranteed. Since you pre-approve all charges, your IT consulting bill will present no “mystery” charges with our computer IT management services.