Lisa’s Hallmark Stores Can Now Focus on Serving the Customer Rather Than Putting Up With Computer Issues
Bob and Lisa Filice, owners of the three Lisa’s Hallmarks (Marketplace, Eastview, and Greece Ridge Malls), believe that providing their customers with fast and efficient service is key to their business. They also know that proactive changes to their IT support will make a big difference in providing good service.
Bob first came to us, concerned about the security updates he knew his server and PCs needed. We were happy to assist him with this, installing missing patches and making recommendations to help him prioritize his IT changes.
Bob says, “We noticed a definite difference when Capstone came in to get started. Our technician was right on the money with everything. There was a terrific reduction in spam and junk mail, and I can tell updates have been done when I get to work in the morning.”
One of the first changes we made was to get these two business owners connected to their email via the web. Enabling them to access email from anywhere allows Bob and Lisa to connect with their employees and other business contacts without going through only their work computers.
In addition to this, we set up their accountant for remote access to Hallmark’s internal network. This way, their daily revenue can be updated easily and all accounts viewable without physically being in the stores. As a result of Lisa and Bob’s recent change investment in their IT infrastructure, data is shared more efficiently and their network is running faster than ever!
Bob Filice agrees, “Capstone’s service level and consistency of work have been excellent! We now get an immediate response when we have an issue, not “hold on we’ll get back to you”.”