Our Clients

Switching to Capstone was fast, easy and painless.


Senior VP
Brand Integrity


Capstone’s services has allowed us to grow… we are happy they are now Apple certified!


VP
Butler-Till


Capstone makes our business better with smooth, seamless IT support!


CEO
Genesee Co-Op Federal Credit Union


No More Computer Downtime!


In House IT
Butler-Till Media Service


My network connection problem was solved in 5 minutes while I was traveling!


President
PLS


If you want a better understanding of the type of businesses we help and how we are helping them grow, then read on...

We do the math to show you
how to save $70,000!

Learn how CAPSTONE became Butler Till's (ranked #4 on Rochester's Top 100 list) secret weapon in becoming a true 21st Century media company. Partnering with CAPSTONE greatly improved how they serve their clients and how they use technology, to ensure that they are the most productive, profitable, and powerful provider of marketing service support in our area!

Lisa’s Hallmark Stores Can Now Focus on Serving
the Customer Rather Than Putting Up
With Computer Issues

Bob and Lisa Filice, owners of the three Lisa's Hallmarks (Marketplace, Eastview, and Greece Ridge Malls), believe that providing their customers with fast and efficient service is key to their business. They also know that proactive changes to their IT support will make a big difference in providing good service.

Bob first came to us, concerned about the security updates he knew his server and PCs needed. We were happy to assist him with this, installing missing patches and making recommendations to help him prioritize his IT changes.

Bob says, "We noticed a definite difference when Capstone came in to get started. Our technician was right on the money with everything. There was a terrific reduction in spam and junk mail, and I can tell updates have been done when I get to work in the morning."

One of the first changes we made was to get these two business owners connected to their email via the web. Enabling them to access email from anywhere allows Bob and Lisa to connect with their employees and other business contacts without going through only their work computers.

In addition to this, we set up their accountant for remote access to Hallmark's internal network. This way, their daily revenue can be updated easily and all accounts viewable without physically being in the stores. As a result of Lisa and Bob's recent change investment in their IT infrastructure, data is shared more efficiently and their network is running faster than ever!

Bob Filice agrees, "Capstone's service level and consistency of work have been excellent! We now get an immediate response when we have an issue, not "hold on we'll get back to you".

Affordable Computer Support from CAPSTONE Keeps Center For Youth Focused on the Kids

The Center for Youth is one of the most influential and service-providing organizations in our area. Assisting this client is so much more than your typical day-to-day activity, because we know we are supporting not just the employees and the technology they use, but the children who benefit from their computers and resources as well.

When we first began servicing The Center for Youth, they had a number of servers running on older and less reliable hardware. Capstone designed and implemented a new virtualized server environment, greatly increasing reliability and performance while lowering costs. This meant that they could spend less time worrying about their computer systems and place more efforts where their work counted most with the youth they assist on a regular basis! In addition, the dated, unsupported software applications have been upgraded to their latest versions resulting in increased productivity and security. Programs run faster and those involved at their site are protected from inappropriate on-line situations.

Alicia Jones from the Center For Youth says, "Being a non profit agency in today's economy, the Center was looking to keep our IT costs down while keeping pace with technology. Capstone offered us a variety of service plans which provided us the flexibility we needed. We receive great support service that we can afford on a monthly basis, while being able to plan and implement improvements for the future. Capstone personnel are both knowledgeable and responsive. We value the service we receive."

Finally, we installed the CAPSTONE Complete Care agent on all workstations and servers. This allows centralized management of Windows Updates, antivirus, antimalware, and PC maintenance. In addition, it lets us remotely connect to a user's workstation to help diagnose a problem and alerts us about ongoing PC errors that aren't immediately noticeable to the user, but can cause crashes and slowdowns.

CAPSTONE's Design and Planning
of Their New EMR Infrastructure Helped Save Money

We have partnered with Dr. Moorthi, for his IT needs from the time of him leaving University of Rochester and starting his private practice in 2004. He is one of the few physician practices in Rochester, who has been on the cutting edge of technology and has implemented EMR or Electronic Medical Records for his patients well before it became a requirement in 2011.

We helped Dr. Moorthi design an IT platform that allows his staff to easily record and retrieve patient data extremely efficiently though electronic means. We helped set up his office network, helped plan the server and computer requirements for the practice and helped with decisions on his software environment for his office. We helped set up his data back up and secure remote access for his practice, so he can log in from his home, satellite offices or when he is away from town to continue to monitor and take care of his patients. We helped set up his domain, email, through Microsoft Exchange to effectively communicate with his peers and patients.

Recently as his practice grew and he had to implement newer software for his office, we were right there in planning the server environment. We suggested and successfully implemented Virtual Servers to meet the needs of his growing IT needs and helped reduce the hard ware cost and the need for multiple physical servers.

Dr. Moorthi had this to say... "I highly recommend Capstone to any medical or non-medical company for their IT needs. They have been a very reliable, efficient and dependable resource in meeting the IT needs of my office. Their advice in planning the hardware and software infrastructure has been money saving and very effective. Mike Fowler and Mike Borlaug have been available literally 24/7 in taking care of my IT needs. Thank you!"

Harris, Chesworth, O’Brien, Johnstone, Welch & Leone, LLP Uses Technology To Serve Their Clients More Effeciently

As their firm has grown and added attorneys and support staff over the years, their use of technology has evolved as well. Once utilizing a single Windows server, they are now operating in a five Windows server VMware environment with advanced firewall, power protection and data backup services. They were one of our first clients to take advantage of Capstone's Managed Services program, including PC and server monitoring and management, cloud-based spam filtering, anti-virus and anti-spyware software management and more. Managed services, more than any other technological improvement over the years, has not only eliminated the need for manual maintenance of their network such as Windows updates and cleaning temp files, but lets Capstone engineers quickly connect to their machines to provide remote support from anywhere with Internet access.

The firm continues to focus on providing their clients with personalized legal services. Their goal is to bring efficient, competent, professional service to you and assist you in successfully resolving your legal issues as quickly and inexpensively as possible.

Mr. Chesworth had this to say, "We have counted on Capstone and their professional services since 1996. We are continually impressed by the prompt, quality service and advice which we have come to depend on. Capstone has allowed us to keep up with the times and made us more able to efficiently serve our clients."

Quality Contract Assembly, Inc. (QCA) Turned To CAPSTONE When They Outgrew Their In-House IT Knowledge

When Richard Frank of QCA needed to upgrade his computers and servers, he called CAPSTONE. He had seen an article about us in the Rochester Business Journal and decided to give us a try. Well we are so glad that Richard decided to read that edition of the RBJ because not only have we been able to help him, he has been an ideal client for us. We are blessed to have many great clients and Richard is certainly one of them.

Richard's PCs and servers needed upgrading and his needs were outgrowing his in-house knowledge and capabilities. That is why he hired CAPSTONE to design and maintain his new computer network and to backup and secure his data.

Richard's business at QCA is thriving. QCA is a contract manufacturing firm and it has seen its share of challenges. However, the lighting division of QCA has taken off! QCA makes wonderful LED lighting for residential, commercial and outdoor needs.

Richard had this to say, "Having Capstone assume responsibility for our IT functions, allowed the company to focus on our core businesses. Capstone personnel worked closely with my staff and resolved all issues quickly. As I look back over 2010 and the many decisions that were made, teaming up with capstone was certainly one of the right decisions. Thank you Sitima, Mike, Chris and the staff of Capstone, for all your help, support and a job well done!"

Lakeview Lawn and Landscaping is Growing And Needed Quick Response
IT Support

Since taking over the IT responsibilities for Lakeview, we have upgraded their server and now we are providing proactive maintenance to keep problems from happening in the first place. Lakeview's controller, Rosemary Smith says that she really likes how we don't talk geek speak with her and that we take the time to explain what is going on. She also says, "The biggest benefit since hiring CAPSTONE is that we now have a IT team and I don't panic!"

Lakeview recently returned a customer feedback form to us giving us a rating of "10" for the ultimate question-would they recommend us to another business with a 0 being no way and a 10 meaning absolutely. We are thrilled that we are able to provide Lakeview with the day to day computer support they need to drive their business forward.

Lakeview is a full service landscape firm specializing in Design, Installation, and Maintenance for both Commercial and Residential clients. We recently asked Rich Snook, Business Manager at Lakeview, two key questions. This is what he had to say...

What is Lakeview doing to grow in the current economy?
Lakeview has always prided itself on customer service, but a slower economy has helped us realize more than ever that we need to take outstanding care of our customers and they will take care of us. When we can provide that "WOW" factor for our customers, they will reward us with more work and more importantly, referrals. Our growth is dependent on our ability to retain our current customers and provide them with as much value as possible. We are also extending our geographic coverage. We are exploring opportunities in new cities throughout New York.

How are you different than other landscaping companies?
Even though we get dirty for a living, we view ourselves as professionals. We provide a professional service and want to exceed our customers' expectations. We try to fight the stereotype of the "typical" contractor who shows up late, doesn't return calls, overbills, etc. We also invest a lot of time and energy into the training of our people. All of our managers are required to attend training on leadership, management, and various types of technical training. Our supervisors and crew members are also exposed to weekly safety and technical training to better equip them with the skills they need.


We enjoy the relationship with Capstone...

We enjoy the relationship with Capstone…
We enjoy the relationship with Capstone that we have had for the past 7 years. Your people are available and eager to help when we need them and not in our way when we don't. This along with the quality of the work done are all you need to do to WOW us and keep us a loyal customer.


CEO
Spex Machine


Our experience with CAPSTONE has been wonderful...

Our experience with CAPSTONE has been wonderful…
I cannot tell you how pleased I am with your service. When we have an issue you are only a call away. It seems as if we are your only customer (and I know that is far from the truth). Our experience with CAPSTONE has been wonderful. You never give us the feeling that you cannot give us the time to take care of our problem. We are becoming used to Capstone being only a phone call away and that is a GREAT feeling. Thanks again for your service to us.


Director
Community Action from Wyoming County


A great company to work with..

A great company to work with..
Capstone was a really big help with getting us to a solution that would meet our needs within the budget constraints that we had. When our college approached Capstone for assistance with our server consolidation project they really came out on top in many ways. Capstone was quick to coordinate meetings with product vendors and aggressive in negotiating the best prices we could get for the software and equipment that was needed to help us realize our goals. All through the process they were attentive, available and very much in tune with what we wanted to accomplish. All in all, they were a great company to work with and we look forward to working with them on other projects in the future.


Network Administrator
RIT, College of Engineering


Thinking ahead of the curve for us...

Thinking ahead of the curve for us…
Thank you so much for all of your efforts in meeting our needs and thinking ahead of the curve for us. You are appreciated here at Evans & Fox LLP and the work you constantly do to make our operation systems fully functional and meeting our needs. Once again, we thank you for all that you do, and continue to do, for all of us here.


Partner
Evans and Fox Law Offices


CAPSTONE Works Fast!

CAPSTONE Works Fast!
Mike B. was great last week when the carpet installers tore apart our computer room. He did in 45 minutes what I expected would take all morning to re-create!


Supervisor
Iron Workers District Council of WNY


Very responsive...

Very responsive…
Ron was very responsive to our server issue last week; he came out ~ 9:30 PM and worked on restoring our connections.


CEO
Bioworks, Inc.


Our network is now protected with a firewall...

Our network is now protected with a firewall…
What we like most about CAPSTONE is the fast response to our call. You have transparent and reasonable pricing, professional technical services, great sales staff and follow up. Specific experiences we are very happy with is when you fixed our LAN problems, printer problems and made it into a stable environment. The biggest benefit we received since hiring CAPSTONE is that we got the problem solved quickly. Our network is now protected with a firewall.


COO
JR Language Translation Services


They work on any issue at any time of day...

They work on any issue at any time of day…
Capstone's response to our calls is excellent and we appreciate that they work on any issue at any time of day until it is resolved or we decide we don't want to continue.


Business and Administrative Manager
Bioworks


Our systems are upgraded to meet our long term requirements...

Our systems are upgraded to meet our long term requirements…
The benefits we have received since hiring CAPSTONE are that our systems are upgraded to meet our long term requirements and we got a second opinion on everything we already had. Our staff also spends less time on computer related issues.


CEO
Larsen Engineers


Best-of breed network and security solutions...

Best-of breed network and security solutions…
Cloud Computing technology is relatively new to our industry. However, as a new firm, we want to be on the cutting edge of technology in order to better serve our clients. Also, using Cloud Computing versus implementing a traditional in-house network is affordable. We have access to the best-of breed network and security solutions, similar the ones used in large companies, but at a fraction of the price. They chose the Cloud Computing service offered by CAPSTONE.


Partner
Seneca Financial Advisors


We got the critical help we needed...

We got the critical help we needed…
The biggest benefits we have experienced since hiring CAPSTONE is that we got the critical help we needed to implement our back-up system and our server consolidation project.


MLS Director
Greater Rochester Association of Realtors


Capstone allows us to keep up with the times

Capstone allows us to keep up with the times
We have counted on Capstone and their professional services since 1996. We are continually impressed by the prompt, quality service and advice which we have come to depend on. Capstone has allowed us to keep up with the times and made us more able to efficiently serve our clients.


Partner
Harris, Chesworth, O’Brien, Johnstone, Welch & Leone, LLP


Capstone conducts business with integrity and honesty

Capstone conducts business with integrity and honesty
I have no problem referring your company because I believe that the way you conduct your business is with integrity and honesty, which I have appreciated.


Director of Operations
Fix Spindelman Brovitz & Goldman, P.C.


They are great to work with...

They are great to work with…
CAPSTONE works fast and they have great techs. They also have quick response time. My staff feels comfortable asking them questions. They are great to work with. The biggest benefit we have received since hiring them is that our systems are now compliant.


Director
Iron Workers District Council of WNY


What a difference!

What a difference!
Took me only 1 minute to get logged in this morning. That is a HUGE improvement. I can't say enough how much I appreciate being able to explain a problem I am having with the system, and have someone take the time to understand and fix the issue, timely and professionally (without fear of ridicule). Matt is always pleasant and knowledgeable. If there is a problem that can't be fixed remotely he communicates when he will be in and then is here at the designated time OR if he can't be here at that time, calls to reschedule. Matt also follows up to make sure the problem is fixed and that there are no other issues. I am very happy with the service we are now receiving with Matt as our Lead Technician. What a difference!


Personal Lines Account Representative
Paris-Kirwan Associates


Hiring CAPSTONE Was The Best Decision I Made!

Hiring CAPSTONE Was The Best Decision I Made!

Having Capstone assume responsibility for our IT functions, allowed the company to focus on our core businesses. Capstone personnel worked closely with my staff and resolved all issues quickly. As I look back over 2010 and the many decisions that were made, teaming up with Capstone was certainly one of the right decisions.

Thank you Sitima, Mike, Chris and the staff of Capstone, for all your help, support and a job well done!


President
QCA


Hiring Capstone allowed us to focus 100% on growing our business!

The best part of having Capstone maintain our network is that we can concentrate on growing the business without having to deal with computer issues. The CAPSTONE agent allows users to contact Capstone to quickly fix any issues that come up. Aldon's new network now has a preventative care action in place to monitor the system instead of a reactionary fix.


VP
Aldon Corporation


Excellent and reliable...

The staff at CAPSTONE is excellent and reliable. We are fully EMR for the past 4 years. Any problems were addressed efficiently by Capstone.


Physician
Advanced Pain Care


We are always pleased with Capstone's professionalism...

Federated Clover has been using the services of Capstone for a number of years. We are always pleased with Capstone's professionalism and positive attitude. Capstone is always on top of the latest technology and is able to accommodate us in a timely manner.


Director of IS
Federated Clover Investment Advisors


Very quick response time...

Very quick response time, as soon as an issue arises I receive a call back. We needed a new server installed within 1 week's time and Capstone made it happen without a glitch. Although our dedicated tech does not have a desk here, I feel as if we have access to his expertise immediately. Thanks for your great service.


Supervisor
Community Action from Wyoming County


Capstone provides excellent service...

Capstone provides excellent service to us all of the time. Keep up the great work.


Saunders Management


We have Peace of Mind...

The best thing about your services is that our staff has someone to call in case of computer emergencies (aside from me!). We were very happy when you assisted D.L. Walters with getting his Mac to connect to the network printer. In general, you worked hard getting the initial installation/configuration up and running. The biggest benefit since hiring CAPSTONE is that we have Peace of Mind that someone is "on call.


Board Member
Perinton Community Church