Finding an honest and capable computer IT support company can be tricky…
You never know you’ve hired the wrong company until you are halfway into your project and have already invested a considerable amount of time and money.
By then you’re fed up with the failed promises, missed deadlines, and solutions that just don’t seem to work.
This happens because most people hire a computer IT support company without checking important facts like…
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What do their customers say about them? (Ask to speak to a few of their current AND long-term customers. |
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What is their experience in working with other companies like yours? |
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How fast do they respond to emergencies? (A good technician should be easy to reach and respond within 1 hour or LESS.) |
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Will you have a senior technician working on your project or a junior newbie just learning the ropes? (The old bait-n-switch.) |
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Do they offer different options to fit your budget or do they push a “one-size-fits-all” approach? |
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Are they consistently on time with their projects? |
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Will they agree to a fixed price quote? (There is nothing worse than unexpected increases in fees in the middle of a project.) |
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What guarantees do they make, if any? |
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