Appreciate how everyone worked together to provide a solution as soon as possible. Including Matt calling in from home Armeen coming to pick up my broken laptop Brittanie's relentless pursuit of trying to get old files and Sara who was always friendly and helpful no matter how many times I called.
Josh did a Great job answering my questions and and taking care of my issue.
Thank You for such great service !
Ankit was very helpful!
Capstone staff are helpful and kind. They go above and beyond to solve the problem.
The response time was very quick and Josh was very helpful.
Our Answer: We own the problems with all line of business applications for our clients. That doesn’t mean we can fix faulty software – but we WILL be the liaison between you and your vendor to resolve problems you are having and make sure these applications work smoothly for you.
Our Answer: Our technicians are professionals that you would be proud to have in your office. They dress professionally, show up on time and if they cannot (for some odd, unforeseen reason) we always notify the client immediately. We believe these are minimum requirements for delivering a professional service.
Q20: When something goes wrong with our Internet service, phone systems, printers or other IT services, do you own the problem or do you say “that’s not our problem to fix?”
Our Answer: We feel WE should own the problem for our clients so they don’t have to try and resolve any of these issues on their own – that’s just plain old good service and something many computer guys won’t do.
Q17: Do your technicians maintain current vendor certifications and participate in on-going training – or are they learning on our dime?
Our Answer: Out technicians are required to keep the most up-to-date vendor certifications in all the software we support. Plus, our hiring process is so stringent, 99% of the technicians who apply don’t make it through (guess who’s hiring them?)
Our Answer: We provide our own in-house help desk and make sure the folks helping you are friendly and helpful. We consider this one of the most important aspects of customer service, plus we feel it’s important to keeping your data secure.
Q14: Do you do periodical test restores of your backups to make sure the data is not corrupt and could be restored in the event of a disaster?
Our Answer: We perform a monthly “fire drill” and perform a test restore from backup for our clients to make sure their data CAN be recovered in the event of an emergency. After all, the WORST time to “test” a backup is when you desperately need it.
Our Answer: We do; and that’s simply as a precaution in case a hardware failure or software glitch causes a major problem.
Our Answer: We do not encourage our clients to use tape backups because they are incredibly unreliable. We recommend our clients have some sort of online backup service.