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How to avoid becoming a victim to social engineering

How to avoid becoming a victim to social engineering

How many times have we written about the importance of cybersecurity dangers threatening small and medium-sized businesses? Several actually, but there’s one type of data security we’ve yet to cover in depth: social engineering.

Without context those two words might seem harmless, but for anyone who has been scammed, those four syllables take on a new, and painful, meaning.

Make 2017 Your Most Productive Year Yet

Make 2017 Your Most Productive Year Yet

As you read this, you’re probably thinking ahead to the new year and what resolutions -- both personal and professional -- you’re going to commit to. I’d like to inspire you to take on 2017 with a renewed sense of urgency to execute your goals.

The first thing you need is a strategic plan for the year ahead.

More than just compliance: The growth of healthcare practices requires experienced IT partners

More than just compliance: The growth of healthcare practices requires experienced IT partners

With several Certified HIPAA Security Professionals (CHSP) on staff, we know the technology of the healthcare industry inside and out. Practices that provide healthcare services for anything -- whether it be medical, dental, vision, or otherwise -- have an extremely specific set of technology needs, possibly more nuanced than any other industry.

Put an End To Old Crappy Computer Problems

Put an End To Old Crappy Computer Problems

As we all know, technology is moving at the speed of light, and what you buy today will seem ancient in a couple of years. So how do you plan for that and manage it in a cost-effective manner? Hardware-as-a-Service (HAAS) is essentially a procurement model that has many benefits for small and medium businesses.

Booking Appointments Just Got Easier for Small Businesses

Booking Appointments Just Got Easier for Small Businesses

No matter how much technology advances, scheduling never ceases to be a major pain point for small- and medium-sized businesses. Microsoft, clearly of the same mind, has taken direct aim at the issue with Bookings.

This brand new service, which is already being bundled with certain Office 365 subscriptions, saves precious time and eliminates nearly every headache associated with customer scheduling.

The most common questions from merchants about EMV chips cards

The most common questions from merchants about EMV chips cards

You might think as a compliance specialist I spend the majority of my time poring over complicated regulatory documents and network configurations. Well, that’s not quite the case. Whether it’s phone consultations or on-site visits, I actually spend most of my time answering client questions about how to properly handle sensitive business data.

Turkey Trots to food banks: everything Rochester has to offer this Thanksgiving

Turkey Trots to food banks: everything Rochester has to offer this Thanksgiving

Thanksgiving is a meaningful holiday for everyone here at Capstone IT. We’re extremely proud of the communities we work in and try to show our gratitude by giving back year round. But this year, our employees won’t be coming into the office or working a company charity event.

Create an irresistible customer experience that brings them back for more

Create an irresistible customer experience that brings them back for more

When was the last time you reviewed every “touchpoint,” or customer point of contact, in your sales and service model? Are there explicit goals for your touchpoints -- such as customer education, satisfaction, and support -- or are they a patchwork of ad hoc procedures? Don’t worry, if the answer to either question was silent hand-wringing, it’s not too late to have a conversation with your marketing and customer relations team to ensure your customer experience has that “WOW” factor.

Marketing Firms Can Grow Leaps and Bounds With the Right IT Support

Marketing Firms Can Grow Leaps and Bounds With the Right IT Support

Inbound and content marketing has revolutionized the way marketing agencies sell their services. With 73% of marketers relying on this new, technology-driven strategy, the new normal has shaken up the requirements of the modern office. Wasting your time managing technology tasks like mundane data acquisition and administration would be like telling Picasso that he shouldn’t paint until he harvested the wood pulp for his canvases.

How Much Time Is Being Wasted By Employees Surfing The Internet?

How Much Time Is Being Wasted By Employees Surfing The Internet?

If you are like most busy executives then your daily task list if pretty long. In the midst of your busy schedule, your gut is telling you that there are a few yellow flags in your company that needs some attention. Somethings just don’t feel right.